Effective Date: 18 – May – 2025
Last Updated: 18 – May – 2025
At MenuTura, we strive to ensure our customers are satisfied with our smart restaurant management solutions. Since we provide digital services on a subscription basis, please review our refund policy carefully.
1. Free Trials and Demo Access
We may offer a free trial or demo version of our service. If you choose to continue using MenuTura after the trial period, you will be billed according to the selected subscription plan.
No refunds are issued for charges made after the trial ends.
2. Monthly and Annual Subscriptions
All payments for monthly and annual plans are non-refundable, including:
- Subscription renewals
- Partial months of service
- Unused features
You can cancel your subscription at any time, and you will continue to have access until the end of your billing cycle.
3. Billing Errors
If you believe you were charged in error, please contact us within 7 days of the billing date at:
📧 [email protected]
We will investigate and correct any billing mistakes promptly.
4. Exceptional Cases
In rare cases, we may issue a refund at our sole discretion, such as:
- Duplicate charges
- Service interruptions due to technical issues on our side (lasting more than 72 consecutive hours)
These exceptions are handled on a case-by-case basis and are not guaranteed.
5. Chargebacks
If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to suspend or terminate your account.
6. How to Request a Refund
To request a refund (if eligible), please contact us at:
📧 [email protected]
Include your account email, invoice ID, and reason for the request.
7. Changes to This Policy
We may update this refund policy from time to time. All changes will be posted here, and your continued use of MenuTura indicates acceptance of the current version.